Insights & perspectives
Thinking clearly about the dealership of the future
Practical perspectives on omnichannel retailing, negotiation-free selling, and the structural decisions that separate thriving dealers from struggling ones.
Omnichannel Retailing
Why it can’t be layered on top of a siloed structure
Negotiation-Free Selling
The prerequisite most dealers are skipping
Dealership Operations
Variable, fixed, F&I, and the four-department model
Why negotiation-free selling is the only real path to omnichannel retailing
Most dealers understand that omnichannel retailing means giving customers a seamless experience across digital and physical touchpoints. What fewer understand...
Recent articles
Perspectives from the floor and the boardroom
Parts obsolescence: the silent margin killer most dealers underestimate
Obsolete parts inventory is a symptom of a broken purchasing discipline — and it compounds quietly over years.
The 12 numbers every dealer should be tracking — and what they actually mean
Most dealer reporting answers the wrong question. It tells you what happened — not why, and not what to do...
The four-department model: replacing the five silos with something that actually works
The traditional five-silo structure was designed for a pre-digital retail world. Here’s the case for replacing it with four cross-functional...
Fraud mitigation in F&I: what dealers need to know right now
F&I fraud exposure is rising — and most dealerships are not adequately protected. Here’s what to look for and how...
Stall utilization and the invisible inventory problem in your service department
Technician labor hours are perishable inventory. Unlike vehicles or parts, an unfilled shop hour cannot be recovered tomorrow.
The SPOC model: why one advisor changes everything about the customer experience
The Single Point of Contact staffing model is the natural result of moving to negotiation-free, price-posted retailing. Here’s how it...
Browse by topic
Find what you’re looking for
Omnichannel Retailing
Strategy & implementation
Negotiation Free Selling
Price posting & transparency
Variable Operations
Sales process & SPOC
Fixed Operations
Service & parts performance
F&I Performance
PVR, fraud mitigation & compliance
Leadership
Coaching & accountability
Performance Reporting
Metrics that drive decisions
Dealership Structure
The four department model
Get new insights delivered to your inbox
Practical perspectives on dealership operations, omnichannel strategy, and the structural changes that move the needle.
Ready to put these ideas into practice?
Let’s talk about what structural change looks like for your specific situation.