Consultation Services

In- Store consultation and assessment.

Benchmark current performance against industry KPIs identify specific areas of improvement. Co-creation of action plan with timeline to track progress on agreed upon goals

Consultation Services

Is your dealership staffed to support an outdated traditional Sales and Service Model which is siloed and costly? Would you consider moving to a more streamlined Omnichannel retailing model which is more efficient, cost effective and will enhance your customer experience?

What if your Dealership Structure looked something like this?

Customer Acquisition: Do you have separate departments like new- used- service and parts department managing their department’s advertising budget? Would it make sense to have a marketing message across all departments which resonates more with your customers and supports and omnichannel customer journey?
Customer Experience: Provide consistent customer experience throughout the customer journey? Indetify who owns the customer experiece in each stage.
Inventory Management and Operations: Improve inventory turn of not just new and used cars but also optimize shop load to sell the inventory of labor hours available and parts/ accessories.
Human Resources: Hire and train cross-functional teams to assist your customers for their vehicle ownership or mobility needs. Research shows that one third of dealership employees are not engaged in their jobs.